DBAppraise	DBAppraise Plus
Frequency of Monitoring	24x7x365	24x7x365
Days of Support Coverage	Monday thru Friday	7 Days a week
Hours of Support Coverage (eastern time)	7:00am to 8:00pm	24 Hours
Proactive Healthcheck	Monthly	Weekly
Critical Event Response Time (severity 1 incidents)	Within 1 Hour	Within 30 Minutes
Non-Critical Response Time (during normal business hours)	2 Hours	1 Hour
Included Support Hours per Month	Not Included	10 Hours
Expert DBA Team
24x7x365 Emergency Support
World-Class Database Monitoring and Analytical Tools
DBAppraise Portal Access
Monthly Reports
DBAppraise Best Practices Analysis
Phone Support
Incident Response & Problem Correction
Staff Mentoring
Proactive Maintenance
House Calls

Included

Available, hourly rates apply.

The basic DBAppraise plan is designed to support small and medium–scale Progress and OpenEdge database servers with a low volume of transactions and number of users and with activity that is primarily focused on weekdays. This service level offers 24x7x365 monitoring of the database and a one-hour response time for critical problems detected during weekdays and within stated hours of coverage.

DBAppraise Plus is designed to support medium and large–scale mission critical Progress and OpenEdghe database servers with a large volume of transactions and number of users, or with activity that is not limited to weekdays. This service level offers 24x7x365 monitoring of the database and a 30 minute response time to critical problems. DBAppraise Plus includes Proactive Maintenance coverage enabling our DBA's to proactively correct issues before they become problems.

If you don't see the combination of features that you need that's ok! Contact us and we can create a tailored plan that meets your needs.