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Index > Produkte > DBAppraise > DBAppraise Service Plans  
DBAppraise™ Service Plans





 DBAppraise DBAppraise Plus 
Frequency of Monitoring 24x7x365 24x7x365 
Days of Support Coverage Monday thru Friday 7 Days a week 
Hours of Support Coverage (eastern time) 7:00am to 8:00pm 24 Hours 
Proactive Healthcheck Monthly Weekly 
Critical Event Response Time (severity 1 incidents) Within 1 Hour Within 30 Minutes 
Non-Critical Response Time (during normal business hours) 2 Hours 1 Hour 
Included Support Hours per Month  Not Included 10 Hours 
Expert DBA Team   
24x7x365 Emergency Support   
World-Class Database Monitoring and Analytical Tools   
DBAppraise Portal Access   
Monthly Reports   
DBAppraise Best Practices Analysis   
Phone Support   
Incident Response & Problem Correction   
Staff Mentoring   
Proactive Maintenance   
House Calls   

Included

 

Available, hourly rates apply.

 

 


DBAppraise


The basic DBAppraise plan is designed to support small and medium–scale Progress and OpenEdge database servers with a low volume of transactions and number of users and with activity that is primarily focused on weekdays. This service level offers 24x7x365 monitoring of the database and a one-hour response time for critical problems detected during weekdays and within stated hours of coverage.


DBAppraise Plus


DBAppraise Plus is designed to support medium and large–scale mission critical Progress and OpenEdghe database servers with a large volume of transactions and number of users, or with activity that is not limited to weekdays. This service level offers 24x7x365 monitoring of the database and a 30 minute response time to critical problems. DBAppraise Plus includes Proactive Maintenance coverage enabling our DBA's to proactively correct issues before they become problems.


Customized DBAppraise Plans


If you don't see the combination of features that you need that's ok! Contact us and we can create a tailored plan that meets your needs.

 

 


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